Claims Process
FG Life Insurance Claims
At FG Life we understand that having to submit a claim can be daunting. This is why we offer our clients end-to-end claim assistance.In order for us to effectively ease the claims process we have implemented a hands on internal claims procedure. As part of our service to you as our clients, our dedicated claims manager endeavours to assist and guide you in your claim process every step of the way. We are there for you from start to finish, providing continuity, expertise, and advocating on your behalf with the providers.We'll not only save you time, but also strive to make it as simple and hassle-free as possible for you.
Claim Notification
A claim notification can be done by contacting our friendly claims manager. This can be done either by calling or via email. In both instances, our friendly claims manager will discuss the claim with you and advise you of the next steps.
Completion of Claim Form
A claim form will be sent to you with concise instructions and relevant requirements for completion as well as contact details for our claims manager should you have any queries or require assistance in completing the claim form. Once you have returned the completed claim form back to our dedicated claims manager, we will submit your claim to the relevant insurance provider. We are here for you. Should you prefer to submit a claim through to the insurance provider directly, we can provide all the necessary information you may need.
Claim Outcome
We will always enquire as to your acceptance of the claim outcome, and we will advocate on your behalf with the insurance providers for the best possible outcome.
Claim Follow Up
Claim follow ups are actioned throughout a particular claim’s lifespan. Follow ups will always include claim acknowledgement, claim reference number and claim status. Requirement requests, status update requests and or general updates are attended to as promptly as possible.
